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Privacy Policy for the "Samoa" App

Last updated: 1/9/2026

This version is an automatic translation for convenience only. The original version is the legally binding version and shall prevail in case of any discrepancies.

View the original

I Provider/Operator of the App

  • Company: kontura GmbH
  • Address: Wurzerstraße 14, 53175 Bonn, Germany

II Provider Contact Details

III Data Collection

During download and installation of the app, the App Store and Google Play Store collect a number of data. In particular:

  • Username
  • Email address
  • Customer number
  • Time of download
  • Unique device identifier (IMEI)
  • Mobile phone number (MSISDN)
  • MAC address
  • Unique network subscriber number (IMSI)

When downloading the app from the Apple App Store and for updates, the necessary information is transmitted to Apple's App Store, in particular:

  • Your Apple ID
  • Email address
  • Password for your Apple ID
  • Time of download
  • Device identifier

We are not responsible for this data collection. We do not store or process this data. For using the app, we collect the following personal data:

  • Username
  • Password

Before and during use of our app, it requests the following access permissions:

  • Camera to take pictures when processing tasks and upload them to our web portal "Service-Alliance".
  • Photos/Media/Files to link already captured images or documents to a task and upload them to our web portal "Service-Alliance".
  • Location data via GPS

If retrievable content or a task includes a GPS check, your location is determined and checked to see whether you are within a predefined radius of the stored GPS coordinates. Only then can you access and process the content. In addition, depending on your device's operating system, our app uses Google Maps API or Apple Maps to display geographic information. You can display your location and the distance to the target object or navigate to it. When using Google Maps, Google also collects, processes and uses data about the use of the map functions by visitors. As soon as you visit such a page, your IP address, among other things, is transmitted directly to Google and stored. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about Google's data processing can be found at http://www.google.com/intl/en/policies/privacy. There you can find out about and object to Google's data processing at any time.

When using Apple Maps, Apple also collects, processes and uses data about the use of map functions. In particular, your IP address, among other things, is transmitted directly to Apple and stored as soon as you retrieve a map. Apple Maps is operated by Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA. You can find out about and object to Apple's data processing at any time at https://www.apple.com/privacy/.

IV User rights regarding deletion, blocking and rectification of data

As a user, you have the following rights:

  • Right of access: You can request information on whether and to what extent your data is processed.
  • Right to rectification: If your data is incomplete or incorrect, you can request rectification or completion.
  • Right to erasure: If we process your data unlawfully or processing disproportionately interferes with your legitimate protection interests, you can request deletion of your data.
  • Right to restriction of processing: You can request restriction of the processing of your data if the processing is unlawful, but you refuse deletion, or if deletion is not possible for legal reasons.
  • Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR. The supervisory authority responsible for our company is:
    • Authority: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
    • Address: Kavalleriestraße 2-4, 40213 Düsseldorf, Germany
    • Hotline: +49 211 38424-0
  • Recht auf Datenübertragbarkeit Sie haben das Recht, die Sie betreffenden personenbezogenen Daten, die Sie bereitgestellt haben, in einem strukturierten, gängigen und maschinenlesbaren Format zu erhalten.

V Data Protection Officer

You can exercise your rights at any time by contacting our Data Protection Officer.

  • Data Protection Officer: Michael Kromik (LL.M.)
  • Address: Wurzerstraße 14, 53175 Bonn, Germany
  • Email: [email protected]
  • Hotline: +49 228 9156686-0

Terms of Use for the "Samoa" App

Use of the "Samoa" app is subject to the following terms of use:

  • 1. The user-specific usage and access authorizations as well as identification and authentication safeguards must be protected from access by third parties and may not be passed on to unauthorized users.
  • 2. Users may only upload content with the app for which all industrial property rights and copyrights have been observed.
  • 3. Any misuse of the app is prohibited. In particular, the user may not transmit information with illegal or immoral content or refer to such information that serves incitement of the people, instructs to commit crimes or glorifies or trivializes violence, is sexually offensive or pornographic, is likely to seriously endanger or impair the moral well-being of children or adolescents, or could damage the reputation of kontura GmbH.